Effective Date: 12-01-2025

At Hero Down Foundation, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website or services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, mailing address, and payment information when you donate, nominate a beneficiary, or contact us.
  • Non-Personal Information: Browser type, IP address, and pages visited on our website, collected through cookies and analytics tools.
  • Sensitive Information: Details about nominees, such as their service history, rank, and specific needs, submitted through our nomination forms.

2. How We Use Your Information

We use your information to:

  • Process donations and provide receipts.
  • Respond to your inquiries and provide support.
  • Facilitate the nomination process for beneficiaries.
  • Improve our website and services through analytics.
  • Send updates about our work, campaigns, and events (you can opt-out anytime).

3. How We Protect Your Information

We take the following steps to safeguard your data:

  • Secure servers and encrypted payment processing.
  • Restricted access to personal information.
  • Regular monitoring and updates to our security protocols.

4. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share your information with trusted third parties to:

  • Process payments securely.
  • Provide services related to our mission (e.g., connecting beneficiaries with resources).
  • Comply with legal obligations or protect against fraud.

5. Your Privacy Choices

You have the right to:

  • Access, update, or delete your personal information.
  • Opt out of receiving marketing communications.
  • Withdraw consent for data collection where applicable.

To exercise these rights, contact us at support@herodownfoundation.org.

6. Use of Cookies

We use cookies to improve your experience on our website. Cookies help us analyze traffic, remember preferences, and optimize site performance. You can manage or disable cookies in your browser settings.

7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies for more information.

8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Call Us
(617) 286-4999

Our Location
68 Harrison Ave, STE 605
PMB 792591
Boston, MA 02111